Abdillah, J. 2022. An Analysis of Electronic Services Quality in Intellectual Property Using Gap Analysis and Importance Performance Analysis (IPA) as Public Service Quality Improvements. Jurnal Ilmiah Kebijakan Hukum. 16, 1 (Mar. 2022), 153–174. DOI:https://doi.org/10.30641/kebijakan.2022.V16.153-174.