ABDILLAH, Junaidi. An Analysis of Electronic Services Quality in Intellectual Property Using Gap Analysis and Importance Performance Analysis (IPA) as Public Service Quality Improvements. Jurnal Ilmiah Kebijakan Hukum, [S. l.], v. 16, n. 1, p. 153–174, 2022. DOI: 10.30641/kebijakan.2022.V16.153-174. Disponível em: https://lawpolicyjournal.id/index.php/kebijakan/article/view/2038. Acesso em: 20 sep. 2026.